tact-the ability to say and do things in a way thta will not offend other people.
empathize-to see someone else's point of view and to imagine oneself in his or her situation.
etiquette-good manners; the rule of polite behavior in dealing with other people.
conflict resolution -a problem-solving strategy for setting disputes.
diversity-variety
stereotype-an oversimplified and distorted belife about a person or group without attention to individual differences.
self-directed-responsible for choosing one's own methods for reaching a goal.
cross-functional team-a group of people from two or more department or areas of expertise who work together toward a common business goal.
functional team-a group of people from one company department or area of expertise who work together toward a common business goal.
team planning-a process that involves setting goals, assigning roles, and communicating regularly.
facilitator-a leader who helps a team work more smoothly by coordinating its tasks.
total quality management (TQM)-a theroy of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement also called commitment to quality.
leadership style-how a person behaves when he or she is in charge of other people.
parliamentary procedure-strict rules of order for conducting a meeting.